Credit Usage: Credits can be used to book a bag in our 45min Shadowbox classes, 60 min Afterdark classes and 60 min TKO classes at all east coast locations.
Cancellation policy: To retain a class credit, cancel a reservation online or by phone up to 12 hours before the scheduled class. Please note if you fail to cancel within the 12 hour policy, your credit won’t be put back into your account -- no exceptions.
Late Policy: Running late? Please call the front desk and we’ll be happy to hold your bag for up to 8 minutes after the scheduled class start time. After the 8 minute mark, no one will be able to enter class. Late arrivals exceeding this courtesy becomes disruptive to the instructor and other clients so we appreciate your consideration.
Waitlist policy: Anyone on the waitlist will be automatically added to the class and notified by email if a spot opens up 12 hours before class starts. (Please note a class credit will be charged to the card on file in your account if you've been added to class off of the waitlist.)
Walk-in policy: Want to drop-in into class as a walk-in (no reservation)? Please arrive at least 15 minutes before the scheduled class start time. If placed on the waitlist, the front desk will announce at the start of class if a spot becomes available.