For booking more than 5 bags in a single class - Please call the studio directly.
Credit Usage: Credits can be used to book a bag in our 45min Shadowbox classes, 60 min Afterdark classes and 60 min TKO classes at all east coast locations.
Cancellation policy: Enjoy the extra grace period and retain class credits if cancellation is emailed or called into studio up to 24 hours AFTER the scheduled class. Please note if cancellation is not made within the 24 hour post class window, credits cannot be reused or refunded. Limit 4 bags per class.
Late Policy: Running late? Please call the front desk and we’ll be happy to hold your bag for up to 8 minutes after the scheduled class start time. After the 8 minute mark, no one will be able to enter class. Late arrivals exceeding this courtesy becomes disruptive to the instructor and other clients so we appreciate your consideration. If unable to make it to the studio within this time frame, let the front desk know and the credit will still be returned.
Waitlist policy: Anyone on the waitlist will be automatically added (with priority status given to Flex Packages), to the class and notified by email if a spot opens up 12 hours before class starts. (Please note a class credit will be charged to the card on file in your account if you've been added to class off of the waitlist.)
Walk-in policy: Want to drop-in into class as a walk-in (no reservation)? Please arrive at least 15 minutes before the scheduled class start time. If placed on the waitlist, the front desk will announce at the start of class if a spot becomes available.